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Privacy Policy for Potter’s Cues eCommerce

Last Updated: September 16, 2023

At Potter’s Cues eCommerce, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By using our website and services, you agree to the terms and practices described in this Privacy Policy. Please read this document carefully and contact us if you have any questions or concerns.

1. Information We Collect

a. Personal Information

We may collect the following personal information when you use our website or make a purchase:

1. Contact Information: Including your name, email address, phone number, and shipping address.
2. Payment Information: Such as your credit card or other payment method details. Please note that we do not store your full credit card information on our servers; it is securely processed by our payment service provider.
3. Account Information: If you create an account with us, we may collect your username and password.

b. Usage Information

We automatically collect certain information about your use of our website, including:

1. Device Information: Such as your IP address, browser type, and operating system.
2. Usage Data: Including pages visited, products viewed, and the duration of your visit.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information about your browsing behaviour and help us improve our site’s functionality and personalise your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We may use your information for the following purposes:

1. Processing Orders: To fulfil your orders, process payments, and deliver products to you.
2. Customer Support: To provide assistance and support when you contact us.
3. Personalisation: To tailor your experience on our website and recommend products based on your preferences.
4. Communication: To send order updates, promotional offers, and newsletters if you subscribe to them.
5. Analytics: To analyse website usage and improve our services.

3. Data Sharing and Disclosure

We may share your information with trusted third parties under the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and shipping companies.
2. Legal Compliance: We may share information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We take appropriate measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Your Choices and Rights

You have the right to:

1. Access and review the personal information we hold about you.
2. Correct or update your information.
3. Request the deletion of your information.
4. Opt-out of marketing communications.
5. Change your cookie preferences.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us, and we will promptly delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Potter’s Cues eCommerce Address: 42-44 Grove Street, Swadlincote DE11 9DD Email: email@potterscues.co.uk Phone: 01283 212737

Thank you for choosing Potter’s Cues. Your privacy is important to us, and we are dedicated to protecting your personal information.