Delivery Policy for Potter’s Cues
Last Updated: September 16, 2023
At Potter’s Cues, we strive to provide a seamless and reliable delivery service for all of our customers. This Delivery Policy outlines our commitment to delivering your orders efficiently and transparently.
Please read this policy carefully to understand our delivery process and expectations.
We offer a range of shipping methods and options to cater to your needs. The available shipping options may vary depending on your location and the items you purchase. When placing an order, you will be presented with the available shipping methods and their associated costs.
Once your order is placed and payment is confirmed, our team will process it promptly. Processing times may vary depending on the specific product and its availability. We will provide you with an estimated processing time during the checkout process.
Orders are delivered within 3-5 working days. We partner with reliable Parcel Force to ensure your order reaches you in a timely manner. Estimated shipping times will be displayed during the checkout process, taking into account your chosen shipping method and destination.
For most orders, we provide order tracking information. You will receive an email confirmation with tracking details once your order is shipped. You can use this information to track the progress of your delivery.
Shipping costs are calculated based on the size, weight, and destination of your order. The shipping cost will be displayed during the checkout process, allowing you to review it before completing your purchase.
Please ensure that you provide accurate and complete delivery information, including your shipping address and contact details. We cannot be held responsible for delivery issues resulting from incorrect or incomplete address information.
Our shipping partners will make reasonable attempts to deliver your order to the provided address. If the delivery is unsuccessful after multiple attempts, the carrier may leave a notice or contact you to arrange an alternative delivery time or location.
For international orders, customs and import duties may apply, depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for more information.
While we make every effort to ensure timely delivery, unforeseen circumstances, such as adverse weather conditions or carrier-related issues, may occasionally cause delays. We appreciate your patience in such situations and will do our best to keep you informed.
Upon receiving your order, please inspect the contents promptly and report any issues, such as damaged or missing items, to our customer support team within [number of days] days of delivery. We will work to resolve any problems as quickly as possible.
If you have any questions or concerns about our delivery policy or your specific order, please do not hesitate to contact our customer support team:
Potter’s Cues eCommerce Address: 42-44 Grove Street, Swadlincote DE11 9DD Email: email@potterscues.co.uk Phone: 01283 212737
We appreciate your trust in Potter’s Cues, and we are committed to delivering your orders efficiently and ensuring a positive shopping experience.
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